Wednesday, November 3, 2010

Who's Emergency?

How do you react when someone, who is unprepared, gives you grief over their unprepairedness?  When someone comes in (to your office) and is mad at you when they haven't paid their utility bill and their electric is about to be shut off?  When someone is in a hurry, yet they stop to get food at the local fast food place and then throw a fit because they didn't get a fork in their bag?  How do you handle situations like this?

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